Common questions about ServLoop.
- What does ServLoop cost?
- ServLoop is currently in early access. Reach out to discuss pricing for your shop.
- Does my customer need to create an account?
- No. Customers submit a service request without signing up for anything. They get a private tracking link by email — no login, no app, no friction.
- Does ServLoop replace my existing POS or repair software?
- No, and it's not trying to. ServLoop handles the customer communication layer — intake, scheduling, and status updates. It works alongside whatever you already use for invoicing and parts.
- How does a customer request service?
- You share your ServLoop request link — it works like a simple web form. Customers describe the issue, upload photos if helpful, and pick a preferred drop-off date. You review it and confirm.
- How do I share my request page with customers?
- Your public request page is at servloop.co/shop/your-shop-name. Put it in your Instagram bio, website, email signature, or anywhere you currently say 'DM us to book service.'
- What happens to my data?
- Your data is stored securely in a hosted Postgres database and never sold or shared. You own your customer data.
- Does it work on mobile?
- Yes — it's built mobile-first. The shop dashboard is designed to be used from a phone on the shop floor, one-handed, with greasy hands.
- I have a question not covered here.
- Email us at hello@servloop.co and we'll get back to you same day.
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