FAQ & Support
Common questions about Servloop.
- What does Servloop cost?
- Servloop is currently in early access. Reach out to discuss pricing for your business.
- Does my customer need to create an account?
- No. Riders submit a service request without signing up for anything. They get a private tracking link by email — no login, no app, no friction.
- Does Servloop replace my existing POS or repair software?
- No, and it's not trying to. Servloop handles the customer communication layer — intake, scheduling, estimates, and status updates. It works alongside whatever you already use for invoicing and parts.
- Is this only for bike shops, or can independent mechanics use it?
- Both. Servloop is built for any bike service business — independent shops, solo mechanics, mobile mechanics, and specialists. You configure your service type and it adapts from there.
- How does a rider request service?
- You share your Servloop request link — it works like a simple web form. Riders describe the issue, upload photos if helpful, and indicate their preferred timing. You review it and confirm.
- How do I share my request page?
- Your public request page is at servloop.co/shop/your-business-name. Put it in your Instagram bio, website, email signature, or anywhere you currently say 'DM us to book service.'
- What happens to my data?
- Your data is stored securely in a hosted Postgres database and never sold or shared. You own your customer data.
- Does it work on mobile?
- Yes — it's built mobile-first. The service dashboard is designed to be used from a phone on the shop floor or out in the field, one-handed.
- I have a question not covered here.
- Email us at hello@servloop.co and we'll get back to you same day.
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